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Warranty for NESCAFÉ® Dolce Gusto® machines

NESCAFÉ® DOLCE GUSTO® offers a guarantee as an extra benefit that does not affect consumer’s statutory rights. NESCAFÉ® DOLCE GUSTO® machines are guaranteed against mechanical and electrical defects for 24 months from the date of purchase.

During this guarantee period we will repair the product or replace parts, if it is returned together with your receipt as proof of purchase to an authorized service agent. Always use the original packaging or a storage box to prevent additional damage. Always keep proof of purchase and your Unique Code, found in the leaflet inside your machine box.

The guarantee is not transferable.

The following are specifically excluded from the terms and conditions of this guarantee:

  • Damage caused by misuse or improper handling of the product or use not in accordance with instructions.
  • If the product has not been maintained correctly (descaled/cleaned as necessary) according to the instructions.
  • Products sold outside the Middle East.
  • Usage other than normal domestic use.
  • Normal wear and tear.
  • Damage suffered through overloading, improper use, negligence or accident.
  • Any modification made by the purchaser to the product or any repairs other than by an authorised agent.
  • Accessories, such as filters, seals etc, whose normal life is limited. These parts are excluded from the guarantee and will require periodic renewal.

If you have any other questions please click here to contact us.